Terms and conditions of use

1. Who we are

Murphyandson is a website owned, operated and managed by Murphy & Son Ltd.
Registered address:
Murphy & Son Limited
Alpine Street
Old Basford
Nottingham NG6 OHQ.
Tel: 0115 978 0111, Fax: 0115 924 4654
Registered in London No. 106442

2. Your status

By placing an order through our website you warrant that: you are legally capable of entering into binding contracts and you are at least 18 years-old.

3. How the contract is formed

All orders are subject to acceptance by us and we will confirm such acceptance to you by online electronic means (the 'Confirmation'). We expressly reserve the right to refuse any order made by a customer with whom we have an ongoing dispute or from anyone we suspect of making purchases on our site by fraudulent means.

Prices and payment 

The prices for any products ordered will be as quoted on our website.
Please note that your credit or debit card will be debited for the full value of your order in £ Sterling.
Credit / Debit card payments are made via our secure payment system, provided by WorldPay.
Your card will be debited when payment is authorised and before we despatch your order.


All products ordered via our website that we have in stock will be presented at the mainland UK delivery address specified by you within our standard delivery commitment of ten days from date payment for the products is received by us.

Every product offered on our website is generally available at our warehouse. We try to establish availability of the products ordered by you before acknowledging your order. Where this is not possible for any reason and where the product turns out to be temporarily unavailable, we may offer a replacement product of equal or increased value to you. You have the right to accept or refuse this replacement product. If you choose to refuse it you will be able, at your option, to either order another product from our web site or claim a refund of monies already paid.


We retain ownership of any products ordered until we have received full payment for such products. However, risk in the products will pass to you upon delivery.

Our Refund/Returns Policy 

You may cancel your order at any time and for any reason within 15 days of delivery of the products ordered. In this case you must notify us of your wish to cancel in writing and you must return the product(s) to us at your expense in their original wrapping, intact and accompanied by all accessories and documentation that were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your note of cancellation.


We warrant that any product purchased through our website is of satisfactory quality. If you have any reservations or comments about the appearance or quality of our products, you should state these on our carrier's delivery statement. Alternatively, you must notify us of any complaints from you within 30 days of delivery. Unless we receive such a complaint from you within the period stated, you will be deemed to have accepted delivery of the products in accordance with your order.

Our Liability and Disclaimer

The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them accept no liability and responsibility for fraud or for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law. As a rule, we cannot accept any liability for changes to or defects in the products that are due to the products' manufacturers. We further accept no liability for any indirect or consequential loss or damage or for any loss of data, profit, revenue or business, however caused, even if foreseeable. We accept no liability for any minor errors or omissions that can remain despite the precautions taken by us in the presentation of the products. We do not accept any liability if the site is not functioning either properly or at all.


All notices shall be given in writing: contact us.
Notice will be deemed received 24 hours after the web request or email is sent or three days after the date of posting.

Visitor Conduct

You are prohibited from posting or transmitting to or from this website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or for which you have not obtained all necessary licences and/or approvals; or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

Links to this site 

You may establish a hypertext "link" to this site and/or distribute, modify or re-use the text or graphics of this site only after obtaining written permission from Murphy & Son allowing you to do so.

Your Personal Data 

While you are browsing our website and during the order process we may collect information and personal data from you which we will use in accordance with our Privacy Policy.

4. Governing Law and Jurisdiction 

Contracts for the purchase of products through our website will be governed by English law. Any dispute arising from or related to such contracts shall be subject to the non-exclusive jurisdiction of the English Courts.

5. Privacy Policy

This policy sets out the basis on which we will process your personal data.

Information we collect

We collect the following data from you:

Information that you provide by filling in forms on our site. This includes information provided at the time of opening an account, subscribing to our newsletters, ordering products or when requesting further services or information from us. Information about your computer including where available: your IP address, operating system and browser type. Information about your Internet usage obtained using a cookie file, which is stored on the hard drive of your computer.

NB You can refuse to accept cookies by activating the setting on your browser, which allows you to refuse the sending of cookies.

We do not receive any of your credit card or financial details from payments handled on our behalf by the payment provider WorldPay.

What we do with Customer Information

We use information held about you in the following ways:
To ensure that content from our website is presented in the most effective manner for you and for your computer
To provide you with information and services that you may request from us at any time
To notify you about changes or enhancements to our service

Access to Your Details 

European Data Protection laws guarantee you various rights including the Right of Access to Information held about you. Should you wish to consult these, please contact us.

Further Questions

 If you have any further questions about any of the Terms and Conditions specified, please email us at sales@murphyandson.co.uk and we will be happy to help.

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