How will I receive the results from an analysis done by your lab?
Once we’ve received your sample, our standard turnaround time is a maximum of 10 working days, exceptions are ATNC and pesticides which can take 2-3 weeks. We will send you your results...
What laboratory services do you provide?
We offer a range of microbiological and chemical analysis, which you can purchase as a single analysis or as part of an annual package. For more information and to download a price list, please check...
A product has been left in direct sunlight, can you advise on if it’s still usable?
Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...
A product has been left outside the recommended temperature, can you advise on if it’s still usable?
Whether the product is usable depends primarily on which product it is and how long it’s been left in the incorrect conditions. Give us a call on +44 (0) 115 978 5494 or email...
A product has frozen, can you advise on if it’s still usable?
Whether the product is usable depends primarily on which product it is, give us a call on +44 (0) 115 978 5494 or email techsupport@murphyandson.co.uk to discuss this query before you try to use said...
How do I find out the storage conditions required for a product?
This is included on the Technical Datasheet which can be found here.
A product is out of date, can I still use it?
Get in touch and we can advise you on an individual basis. Call us on +44 (0) 115 978 5494 and select technical or email techsupport@murphyandson.co.uk
How do I check the shelf life of a product?
If you’re uncertain of the shelf life of a product you’ve purchased from us, then send us an email to customerservice@murphyandson.co.uk and we’ll look into this for you. However,...
Do you offer an optimisation service?
Yes. For more information or to book an optimisation simply contact our laboratory on laboratory@murphyandson.co.uk. The service takes 7-10 days from the receipt of your sample, we will provide you...
