Will I receive the same level of technical support if purchasing from outside the UK?
Yes, our dedicated team of brewers and scientists are here to help you work through any technical glitch or product query; whether you’re be based in the UK or outside and whether you purchase...
I would like to make a complaint, who should I speak to?
Firstly, we’d like to apologise for the fact that you’re unhappy with our service. We value your feedback and will always do our utmost to improve our service when we fall short. If you...
How do I organise an uplift of drums/IBCs?
To organise an uplift please email our team via sales@murphyandson.co.uk
My delivery is late, who do I contact?
You can speak to our transport team directly via email or phone: transport@murphyandson.co.uk +44 (0) 115 978 5494 and select transport They will get to the bottom of any issue with delivery and get...
There is a discrepancy in my order, who should I contact?
The best people to speak to are our customer service team, available on +44 (0) 115 978 5494 or sales@murphyandson.co.uk. They will get on the case to find out the route of any discrepancy and get...
I would like to obtain a copy of my receipt, who should I contact?
The best team to speak to is our accounts team, and you can contact them to request this via creditcontrol@murphyandson.co.uk
Can I make a return?
If you decide you do not require a product you have ordered we will be happy for you to return it. We offer a 90% refund if there is more than 50% shelf life left when it returns to Nottingham and we...
Can I cancel an order?
Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978...
The product I’ve purchased isn’t working as prescribed, who do I contact?
Our technical team are always on hand to assist you with any questions you may have. You can call +44 (0) 115 978 5494 and select technical. Email techsupport@murphyandson.co.uk Or speak to your...
