A product is out of date, can I still use it?
Get in touch and we can advise you on an individual basis. Call us on +44 (0) 115 978 5494 and select technical or email techsupport@murphyandson.co.uk
How do I check the shelf life of a product?
If you’re uncertain of the shelf life of a product you’ve purchased from us, then send us an email to customerservice@murphyandson.co.uk and we’ll look into this for you. However,...
I keep having to change the dosage rate of a product to achieve the same result, why might that be?
Brewing ingredients are all natural; water, malt, hops and yeast, and there are many things that can affect their inherent variability. One of the main reasons is a change of malt supply, perhaps as...
Where do I find the dosage rate for a product?
All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here. Some of our products do...
Do you offer training on your products?
Yes, we offer a range of training days, these focus on particular areas of the brewing process and how our products align with and support said process. Our training days take place at our Nottingham...
Can you come to my drinks business to provide technical support?
Yes, there are many ways in which we can support you at your own site. Our technical team travel across the country visiting breweries and other drinks businesses to provide them with the technical...
Are your products designed for use in beer production only?
There’s no straight answer, as it varies from product to product. Some of our products are designed specially for the brewing industry and its particular processes, but there are also a broad...
I have a technical question, who should I contact?
You can always get in touch with our technical team on email, the address you want is techsupport@murphyandson.co.uk You are also welcome to lean on the knowledge of your Account Manager (Technical...
Can I still utilise your laboratory services from outside the UK?
Yes, of course! Some of the services we offer may also be available via one of our distributors. Please contact our export team to work out the logistics of providing a sample for a lab analysis,...
