• Account & Credit
    • Account Management
      Who is my Account Manager?

      Each of our customers is assigned an Account Manager, dependent upon their geographical location, they will be your first port of call for technical queries and product recommendations. If you’re unsure who your Account Manager is, please do give us a call on +44(0) 115 978 5494 and we can confirm this.

      However, as a general rule for those based in the UK, if you’re based The South then Derek Orford will be your Account Manager, similarly if based in The Midlands or much of Wales then ask for Stephanie Brindley and for those in The North and Scotland you want Nick Brading. If you’re starting out or run a fairly small business, Frances Maud may well manage your account, she works with small businesses in particular, across the UK from our base in Nottingham.

      We have a dedicated team supporting our accounts working internationally and recommend you call them specifically on +44 (0) 1462 457 186 if you’re unsure who is your Account Manager and you’re not based in the UK.

      My company name has changed, how do I update my account details?

      We usually ask that you provide this in writing, so where possible please email creditcontrol@murphyandson.co.uk and sales@murphyandson.co.uk stating your current company name and new company name, plus any other relevant information. This email needs to be sent from an address associated with the account and we may get back to you via return email to request new documentation, but we’ll explain any requirements clearly in said email.

      How do I update the delivery or billing address assigned to my account?

      We usually ask that you provide this in writing, so where possible please email creditcontrol@murphyandson.co.uk and sales@murphyandson.co.uk stating the current address associated with your account and the new registered address. This email needs to be sent from an address associated with the account and we may get back to you via return email to request new documentation, but we’ll explain any requirements clearly in said email.

      How do I close my account?

      It’s simple, give us a call on 0115 978 5494 or email creditcontrol@murphyandson.co.uk with the date you wish to close your account. We may ask the reason behind the closure for our notes.

      Can I assign more than one person to manage my account?

      Yes you can, simply give our Customer Service Team a call on +44(0) 115 978 5494 and they can add a new name to your account.

      We may request the permission of the account holder.

    • Account Set-Up
      What documents do I need to provide to set up an account?

      You don’t need to send us any specific documentation to set up an account with us. The information we require like VAT Number and registered address can be provided to us over the phone or via email, as is your preference.

      When making an application for a 30-day credit account with us however, we will ask to you provide more specific information or documentation in support of this. Something a member of our credit control team may contact you upon receipt of an application, to make an application call our customer service team on +44 (0) 115 978 5494 and request an application form. More information can also be found in the ‘Credit Account’ area of our FAQs, below, and you’re also welcome to email creditcontrol@murphyandson.co.uk with any questions.

      I haven't set up a company officially yet, can I set up an account with you?

      You are most welcome to purchase with us before your company is officially registered, should you require. Although, we do recommend waiting until your company is registered where possible, as this makes the process of setting up an account a little smoother.

      You are, however, unable to apply for a 30 day credit account without a company name and registered address, whether or not you’ve been purchasing with us for three months.

      How do I set up an account with you?

      We recommend you get in touch with our customer service team via customerservice@murphyandson.co.uk or by giving us a call on +44 (0) 115 978 5494 if you’re based in the UK.

      If you’re based outside the UK then you need to contact our Export Team to set up an account, you can call them on +44 (0) 1462 457 186 or email via export@murphyandson.co.uk. It is important that you contact us to set up an account, our online shop isn’t available to purchase from outside the UK.

      Do I have to be a brewer to set up an account?

      No, not at all. We work with numerous businesses across the food, drink and other industries, and welcome you to enquire about our products or setting up an account if you think we supply a product that suits your requirements.

      To set up an account and make an order, you can contact our customer service team email customerservice@murphyandson.co.uk. If you have a query or question, please contact our technical team via techsupport@murphyandson.co.uk

      Can I make an order without an account?

      No, we’re unable to accept orders if you haven’t an account with us. We will call you to confirm the following information before making your first order.

      • Company Name
      • Registered Address
      • VAT Number
      • Delivery Address (if different to the above)
      • Contact/Trade Name
      • Telephone Number
      • Website Address
      • Email Address
      Are there any conditions to setting up an account?

      No, if you’re just setting up an account with us then as long as you’re able to provide the business and contact information we require, there are no conditions.

      If you’re interested in applying for a 30 day credit account with us, you will need to purchase with us on a pro forma basis for at least 3 months.

    • Credit Account
      My request for credit was refused, when can I reapply?

      If you’ve made an unsuccessful application, then we ask that you wait at least 6 months before applying again. Once this 6 month period has passed you’re welcome to contact our customer service team for a new application form via customerservice@murphyandson.co.uk

      How do I apply for a 30 day credit account?

      Your company account, with registered address, must have been active for at least three months to make an application. To start an application for credit you simply need to call our customer service team on 0115 978 5494. They will then provide you with an application form, which needs to be filled out in full and returned to creditcontrol@murphyandson.co.uk

      It will then take up to 10 days for us to assess your application and get back to you with outcome of your application. If successful we will explain the next steps in said email. If unsuccessful you must wait at least 6 months to apply for a credit account with us again.

    • Online Account
      Can I make an order online?

      Yes, but at the moment this facility is only available to customers based in the UK.

      To make an order you need to select Online Shop above to navigate to our online store and follow the prompts on screen. Here you will find a list of our core range of products, if you’re looking for a product and unable to find it, please don’t hesitate to call us on 0115 978 5494.

      You will be able to add things to your online cart throughout the shopping process, once you’re happy with your order simply proceed to check out and follow the prompts on screen. You will be asked to create a log in, if you haven’t already, which you can use again for future orders. We will ask you for a range of basic information whilst creating your log in and ask that you fill out as much of this as possible. A member of our customer service team will then move your order from our online to internal systems and contact you to bridge any gaps should there be any.

      If you’re based outside the UK you can’t order online with us at the current time. Please contact us direct via export@murphyandson.co.uk or +44 (0) 1462 457 186.

  • Aftersales
    • Concern or Complaint
      Who is my Account Manager?

      Each of our customers is assigned an Account Manager, dependent upon their geographical location, they will be your first port of call for technical queries and product recommendations. If you’re unsure who your Account Manager is, please do give us a call on +44(0) 115 978 5494 and we can confirm this.

      However, as a general rule for those based in the UK, if you’re based The South then Derek Orford will be your Account Manager, similarly if based in The Midlands or much of Wales then ask for Stephanie Brindley and for those in The North and Scotland you want Nick Brading. If you’re starting out or run a fairly small business, Frances Maud may well manage your account, she works with small businesses in particular, across the UK from our base in Nottingham.

      We have a dedicated team supporting our accounts working internationally and recommend you call them specifically on +44 (0) 1462 457 186 if you’re unsure who is your Account Manager and you’re not based in the UK.

      There is a discrepancy in my order, who should I contact?

      The best people to speak to are our customer service team, available on +44 (0) 115 978 5494 or sales@murphyandson.co.uk. They will get on the case to find out the route of any discrepancy and get back to you. If you’re concerned that the discrepancy is a result of an issue with carriage, then you’re always welcome to contact our transport team direct on transport@murphyandson.co.uk too.

      My delivery is late, who do I contact?

      You can speak to our transport team directly via email or phone:

      They will get to the bottom of any issue with delivery and get back to you as soon as possible.

      I would like to obtain a copy of my receipt, who should I contact?

      The best team to speak to is our accounts team, and you can contact them to request this via creditcontrol@murphyandson.co.uk 

      I would like to make a complaint, who should I speak to?

      Firstly, we’d like to apologise for the fact that you’re unhappy with our service. We value your feedback and will always do our utmost to improve our service when we fall short.

      If you want to make a complaint, the best point of contact is our customer service team (available on +44 (0) 115 978 5494) or you can speak to your Account Manager, whichever is your most common point of contact with us as a business. Once we’ve received your complaint, we will log it as a non-conformance on our system and swiftly identify the best next steps. We will always keep you in the loop throughout this process, but please feel free to email customerservice@murphyandson.co.uk for further information should you wish.

      How do I find out the storage conditions required for a product?

      This is included on the Technical Datasheet which can be found here.

      How do I check the shelf life of a product?

      If you’re uncertain of the shelf life of a product you’ve purchased from us, then send us an email to customerservice@murphyandson.co.uk and we’ll look into this for you.

      However, if your query is about the shelf life of your own product, then we can also give you an assessment, however this is only based on the levels of protein and polyphenol in your beer. There are lots of other things to consider, including oxygen dissolved into the beer at all stages of production. We sell products that can help you extend the shelf life of your products. For more info email techsupport@murphyandson.co.uk.

      How can I track my order?

      Due to the hazardous nature of some of our goods, we cannot currently provide an automated order tracking service.

      If you have a concern about the timeline or whereabouts of your order, then we recommend emailing our team via transport@murphyandson.co.uk, they will be more than happy to assist you and source this information on your behalf.

      Can I cancel an order?

      Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978 5494.

      In the instance of a cancellation we may ask to make a record of the reason behind this.

      If you have placed your order with our export department we recommend speaking to the export team directly about any cancellation or change to your order, as dispatch and delivery details vary considerably from order to order. Call them on +44 (0) 1462 457 186.

    • Drum Uplift
      What are the costs involved?

      No charges are applicable on 25kg and 200kg drums. Deposits are applicable on IBCs – please enquire if you require this quantity of product.

      If you return drums that are not from Murphy’s, we retain the right to pass on the cost for disposal.

      How many drums can I return?

      We welcome you to return as many drums as you have which meet our requirements. We have a minimum number required for uplift which is

      • 25 kg containers: palletise in a 16 per layer (4×4 layout) a total of 32 units
      • 200 kg containers: palletise 4 per pallet
      • IBC x 1

       

      How do I organise an uplift of drums/IBCs?

      To organise an uplift please email our team via sales@murphyandson.co.uk

      Does it matter what condition the drums I return are in?

      Yes please. To help ensure no contamination of our equipment, please can –

      • All containers be returned in a rinsed, clean and sound condition
      • To comply with Food Standards, we ask that nothing except the product we supply is stored in said container. Contaminated containers will be refused return
      • We only except returns within 12 months of purchase
      • Please stack any empty containers on a pallet and wrap ready for transportation. We’re happy to provide a roll of shrink wrap for this purpose, just give us a buzz to request
      • We only accept containers supplied by Murphy & Son Ltd, other suppliers’ containers cannot be accepted.
      • This service is only available on the UK mainland
      Do the drums returned have to be from Murphy & Son?

      Yep, we’re afraid so. We will not accept drums returned which aren’t originally our own. Returning drums to us which aren’t originally ours can also incur a disposal fee! So please, avoid sending them to us.

    • Returns
      Can I make a return?

      If you decide you do not require a product you have ordered we will be happy for you to return it. We offer a 90% refund if there is more than 50% shelf life left when it returns to Nottingham and we confirm the product is still in spec. Once product is over the half way point the refund drops to 50%

      If in the rare occasion there is something you are not happy about the product we will investigate and offer a full refund if it is not fit for purpose.

      We also ask that you call us and speak to a member of our customer service team to organise any return. Contact them on +44 (0) 115 978 5494.

      We will have some questions about the return for our records and to ensure a return is required.

      Click to view our T&Cs
      Can I cancel an order?

      Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978 5494.

      In the instance of a cancellation we may ask to make a record of the reason behind this.

      If you have placed your order with our export department we recommend speaking to the export team directly about any cancellation or change to your order, as dispatch and delivery details vary considerably from order to order. Call them on +44 (0) 1462 457 186.

    • Technical Query
      Will I receive the same level of technical support if purchasing from outside the UK?

      Yes, our dedicated team of brewers and scientists are here to help you work through any technical glitch or product query; whether you’re be based in the UK or outside and whether you purchase with us direct or through a distributor. We may not be able to visit your brewery in person if you’re based at a location very far from us, but we’re always at the end of the phone and available via email.

      Call us on +44 (0) 1462 457 186 and ask for the technical team or email techsupport@murphyandson.co.uk 

      You can also find out more about our laboratory services here and technical team here.

      Who is my Account Manager?

      Each of our customers is assigned an Account Manager, dependent upon their geographical location, they will be your first port of call for technical queries and product recommendations. If you’re unsure who your Account Manager is, please do give us a call on +44(0) 115 978 5494 and we can confirm this.

      However, as a general rule for those based in the UK, if you’re based The South then Derek Orford will be your Account Manager, similarly if based in The Midlands or much of Wales then ask for Stephanie Brindley and for those in The North and Scotland you want Nick Brading. If you’re starting out or run a fairly small business, Frances Maud may well manage your account, she works with small businesses in particular, across the UK from our base in Nottingham.

      We have a dedicated team supporting our accounts working internationally and recommend you call them specifically on +44 (0) 1462 457 186 if you’re unsure who is your Account Manager and you’re not based in the UK.

      Where do I find the dosage rate for a product?

      All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here.

      Some of our products do also require an optimisation to glean the precise dosage rate you require, information on this can be found in the Technical Datasheet where relevant. We can also advise you on how to conduct a optimisation or provide this as a service for you in our laboratory should you wish, simply email techsupport@murphyandson.co.uk for more information. An optimisation in our lab takes 7-10 days from our receipt of your sample. For more information please check our laboratory services web page.

      Where can I find the specification or datasheets for a product I've purchased?

      Our technical and safety datasheets are available for download here.

      For further documentation such as a product specification we recommend contacting our customer service team via customerservice@murphyandson.co.uk 

      What laboratory services do you provide?

      We offer a range of microbiological and chemical analysis, which you can purchase as a single analysis or as part of an annual package.

      For more information and to download a price list, please check here.

      The product I've purchased isn't working as prescribed, who do I contact?

      Our technical team are always on hand to assist you with any questions you may have.

      You can call +44 (0) 115 978 5494 and select technical.

      Email techsupport@murphyandson.co.uk

      Or speak to your Account Manager (contact us on customerservice@murphyandson.co.uk if you’re unsure who your Account Manager is).

      We also have a broad range of resources available for you online.

      I need some technical advice on a product I've purchased, who do I contact?

      Our technical team are always on hand to assist you with any questions you may have.

      You can call +44 (0) 115 978 5494 and select technical.

      Email techsupport@murphyandson.co.uk

      Speak to your Account Manager or contact customerservice@murphyandson.co.uk if you’re unsure who your account manager is

      Plus, we also have a broad range of resources available for you online.

      I keep having to change the dosage rate of a product to achieve the same result, why might that be?

      Brewing ingredients are all natural; water, malt, hops and yeast, and there are many things that can affect their inherent variability. One of the main reasons is a change of malt supply, perhaps as a result of the change of crop season. Another reason may be a change in water supply, many water companies run a dual supply system, so getting to know this is paramount. For this reason we recommend a you organise water analysis more frequently than once a year and that you do optimisations regularly for all your recipes. We can support you in this, check out our laboratory services or email laboratory@murphyandson.co.uk.

      I have a technical question, who should I contact?

      You can always get in touch with our technical team on email, the address you want is techsupport@murphyandson.co.uk 

      You are also welcome to lean on the knowledge of your Account Manager (Technical Sales Representative). Plus you can give us a call on +44 (0) 115 978 5494, and depending on your query select to speak to our laboratory or technical team.

      For those of you based outside the UK, we have two trained brewers on hand to answer your technical questions. The quickest route to get in touch with them is to email export@murphyandson.co.uk 

  • Delivery
    • Collection
      Can I come and collect my order?

      Yes, we have the facilities for you to collect from our main warehouse in Nottingham, NG6 0HQ. To collect the next day, you must place your order by 12 noon. To organise a collection we recommend ordering with our customer service team over the phone, 0115 978 5494. You can also email customerservice@murphyandson.co.uk for more information on this service.

    • Delivery Options
      What is the earliest delivery date available?

      If you’re based in the UK then the earliest delivery we can usually offer is with 48 hours. This relies on all items ordered being in stock at the time of order and geographic restrictions do apply. This service will also incur an additional delivery cost.

      If you’re ordering with us from outside the UK then the earliest delivery date we offer is usually 5 working days. This is of course hugely dependent on delivery location and courier routes available, so we always advise talking to a member of our team personally for a specific quote. To do so, email export@murphyandson.co.uk or call +44 (0) 1462 457 186.

      What delivery options are available?

      Based in the UK? We offer a delivery schedule of 5 working days from the point of order as standard, dependent on stock availability. For more urgent consignments we can offer a 48 hour service, however this will incur a higher cost.

      The pricing structure for our standard 5 day service is as follows:

       

      Mainland Highlands/Islands (inc IoW & IoM)
      Parcel Up to 20kg £9.00 Please enquire
      Over 20kg £15.00
      Pallet Inc ADR £65.00

       

      The above pricing structure is open to change and affected by delivery location. For example, if you’re based in the Highlands, Islands, Scotland or Cornwall, the cost of delivery will be higher.

      If your order includes any hazardous items, then to ensure their safe dispatch and conform to legal requirements, the cost of delivery will increase.

      Email transport@murphyandson.co.uk for more information.

      If you’re based outside the UK then we work with a broad number of couriers and freight companies to ensure you the best price and service. Due to the global reach of our export department, the delivery time and price we can offer fluctuates considerably dependent on delivery address and consignment weight, amongst other things. Our standard lead time is approx 5-7 working days from order receipt date to despatch date.

      Email export@murphyandson.co.uk for a precise quote.

      Is free delivery available?

      Yes, for deliveries over £400 (UK Mainland only)

      How will my order be packaged?

      All our products are packaged in bags, drums and boxes, depending on their design and purpose. In addition to this, when being transported to you, all goods are carefully packed onto pallets or in boxes, depending on the size of the order.

      Do you deliver to the Republic of Ireland?

      Yes, although deliveries can take an extra couple of days to arrive and incur a greater cost.

      We are able to deliver to anywhere in the world and recommend contacting our export department for a precise quote. We also have an ever growing network of distributors across the globe, who may be able to assist. Get in touch for more information via export@murphyandson.co.uk

      Do you deliver to the highlands and islands?

      Yes, although deliveries can take an extra couple of days to arrive and incur a greater cost.

      Do you deliver outside the UK?

      Yes we are able to deliver to anywhere in the world. Whether that be organised with our export department directly or via our ever growing network of distributors.

      We recommend contacting our export department for more information via export@murphyandson.co.uk or +44 (0) 1462 457 186

    • Returnable Drums
      What are the costs involved?

      No charges are applicable on 25kg and 200kg drums. Deposits are applicable on IBCs – please enquire if you require this quantity of product.

      If you return drums that are not from Murphy’s, we retain the right to pass on the cost for disposal.

      How many drums can I return?

      We welcome you to return as many drums as you have which meet our requirements. We have a minimum number required for uplift which is

      • 25 kg containers: palletise in a 16 per layer (4×4 layout) a total of 32 units
      • 200 kg containers: palletise 4 per pallet
      • IBC x 1

       

      How do I organise an uplift of drums/IBCs?

      To organise an uplift please email our team via sales@murphyandson.co.uk

      Does it matter what condition the drums I return are in?

      Yes please. To help ensure no contamination of our equipment, please can –

      • All containers be returned in a rinsed, clean and sound condition
      • To comply with Food Standards, we ask that nothing except the product we supply is stored in said container. Contaminated containers will be refused return
      • We only except returns within 12 months of purchase
      • Please stack any empty containers on a pallet and wrap ready for transportation. We’re happy to provide a roll of shrink wrap for this purpose, just give us a buzz to request
      • We only accept containers supplied by Murphy & Son Ltd, other suppliers’ containers cannot be accepted.
      • This service is only available on the UK mainland
      Do the drums returned have to be from Murphy & Son?

      Yep, we’re afraid so. We will not accept drums returned which aren’t originally our own. Returning drums to us which aren’t originally ours can also incur a disposal fee! So please, avoid sending them to us.

      For over 30 years Murphys have maintained a recycling scheme on our packaging – the only UK brewery supplier to run such a scheme. We even recycle the shrink wrap that you cover the palletised drums in.

      To help us do our bit for the planet we need a little backing from you in collecting and recycling our drums. We appreciate your patience supporting us on this

    • Tracking an Order
      My delivery is late, who do I contact?

      You can speak to our transport team directly via email or phone:

      They will get to the bottom of any issue with delivery and get back to you as soon as possible.

      How can I track my order?

      Due to the hazardous nature of some of our goods, we cannot currently provide an automated order tracking service.

      If you have a concern about the timeline or whereabouts of your order, then we recommend emailing our team via transport@murphyandson.co.uk, they will be more than happy to assist you and source this information on your behalf.

  • Documentation
    • Compliance
      Who do I contact to see the Kosher certification for a product?

      If you send an email to compliance@murphyandson.co.uk we’ll be able to source this for you.

      How do I find out if a product is Kosher?

      Drop us a line to compliance@murphyandson.co.uk and we will happily look into this for you and provide certification where required.

      How do I check the shelf life of a product?

      If you’re uncertain of the shelf life of a product you’ve purchased from us, then send us an email to customerservice@murphyandson.co.uk and we’ll look into this for you.

      However, if your query is about the shelf life of your own product, then we can also give you an assessment, however this is only based on the levels of protein and polyphenol in your beer. There are lots of other things to consider, including oxygen dissolved into the beer at all stages of production. We sell products that can help you extend the shelf life of your products. For more info email techsupport@murphyandson.co.uk.

      How do I access the specification for a product?

      Our technical datasheet often includes a basic specification, however if you require something more conclusive then you can always email us on compliance@murphyandson.co.uk and we can provide a product specification or Certificate of Analysis for the product batch in question, which will feature exact details on said batch. We may ask for the reason behind your request for our records.

      Are your products food grade?

      Yes, they are all food grade, having been designed specifically for the drinks business.

      Are you UKAS accredited?

      Murphy & Son gained accreditation to BS EN 5750 part 2 in 1993 and we have retained this accreditation as the British Standard changed to BS EN ISO 9002, as well as the present standard of BS EN ISO 9001:2015.

      In short, we’re ISO 90001:2015 accredited.

      Are you able to source documentation for the entire supply chain of your products?

      We are careful to ensure we have full compliance documentation across our production process, this is something we’re happy to share when required. Please contact our compliance team via compliance@murphyandson.co.uk if you’re a question about documentation.

    • Datasheets
      Where do I find the dosage rate for a product?

      All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here.

      Some of our products do also require an optimisation to glean the precise dosage rate you require, information on this can be found in the Technical Datasheet where relevant. We can also advise you on how to conduct a optimisation or provide this as a service for you in our laboratory should you wish, simply email techsupport@murphyandson.co.uk for more information. An optimisation in our lab takes 7-10 days from our receipt of your sample. For more information please check our laboratory services web page.

      Where do I find a technical datasheet for a product?

      All our datasheets are listed on the website here.

      However, if you’re struggling to find what you’re looking for, you can always email us on compliance@murphyandson.co.uk.

      Where do I find a safety datasheet for a product?

      All our datasheets are listed on the website here.

      However, if you’re struggling to find what you’re looking for, you can always email us on compliance@murphyandson.co.uk.

      Where can I find the specification or datasheets for a product I've purchased?

      Our technical and safety datasheets are available for download here.

      For further documentation such as a product specification we recommend contacting our customer service team via customerservice@murphyandson.co.uk 

      How do I find out the storage conditions required for a product?

      This is included on the Technical Datasheet which can be found here.

      How do I check if a product requires an optimisation test before I use it?

      To be sure if an optimisation is required email techsupport@murphyandson.co.uk or check the product datasheet. Usual practice is to follow the dosing instruction on the Technical Datasheet and then adjust to hit the sweet spot. If necessary we can carry out an optimisation for you, but this will take between 7-10 days from receipt of your sample. Check out our laboratory services here or learn more about our technical support here.

      How do I access the specification for a product?

      Our technical datasheet often includes a basic specification, however if you require something more conclusive then you can always email us on compliance@murphyandson.co.uk and we can provide a product specification or Certificate of Analysis for the product batch in question, which will feature exact details on said batch. We may ask for the reason behind your request for our records.

  • Export
    • Delivery
      What delivery options are available outside of the UK?

      If you’re based outside the UK then we work with a broad number of couriers and freight companies to ensure you the best price and service. Due to the global reach of our export department, the delivery time and price we can offer fluctuates considerably dependent on delivery address and consignment weight, amongst other things. Our standard lead time is approx 5-7 working days from order receipt date to despatch date.

      Email export@murphyandson.co.uk for a precise quote.

      Is free delivery available?

      Yes, for deliveries over £400 (UK Mainland only)

      How will my order be packaged?

      All our products are packaged in bags, drums and boxes, depending on their design and purpose. In addition to this, when being transported to you, all goods are carefully packed onto pallets or in boxes, depending on the size of the order.

      Do you deliver outside the UK?

      Yes we are able to deliver to anywhere in the world. Whether that be organised with our export department directly or via our ever growing network of distributors.

      We recommend contacting our export department for more information via export@murphyandson.co.uk or +44 (0) 1462 457 186

    • Ordering
      Which payment methods do you accept?

      For those based in the UK we accept the majority of card payments including Visa, Visa Debit, Mastercard, Mastercard Debit and Maestro, however we do not accept American Express.

      You can also pay for your order via pro forma/BACS, if you choose this process your order will remain on hold until we have proof of payment.

      Finally, after a successful application made to our credit control time, you can also pay via an agreed 30 day credit limit.

      If you’re based outside the UK then you can pay in Euros, US Dollars or Sterling (GBP) via pro forma/BACS. If you wish to a credit or debit card, then we only accept payments in GBP. We don’t offer an option for online payment for those outside the UK, so are unable to accept PayPal.

      Is there a minimum spend for ordering with you?

      No, you can make an order with us big or small.

      How do I set up an Export Account with you?

      If you’re based outside the UK then you need to contact our Export Team to set up an account, you can call them on +44 (0) 1462 457 186 or email via export@murphyandson.co.uk. It is important that you contact us to set up an account, our online shop isn’t available to purchase from outside the UK.

      Do your prices include VAT?

      If you call or email us for a quote, then your quote and later receipt of payment will clearly state a price with VAT and you will then find VAT separate to this alongside.

      If you’re looking at our prices online, then for the majority, prices do include VAT. Once you’ve placed an order you’ll reception a confirmation which clearly states pricing with and without VAT.

      If based overseas then you will always be quoted without VAT. (If the European consignee is not VAT registered, we would charge VAT at the current going rate.)

      Do you have a distributor in my area?

      We have a growing network of distributors which you can find here.

      If you’re struggling to figure out who your based placed distributor is or can’t find one in your area, then please get in touch via export@murphyandson.co.uk and we can support you directly or advise on the best distributor to contact.

      Whether you order with us direct or through a distributor, you’re still welcome to lean on the knowledge of our expert technical team and use our lab to ensure consistency across your process.

      Can I pay via pro forma/invoice?

      Yes, we’re a B2B company so are happy to accommodate a pro forma/invoice payment method. However, if you don’t have a 30-day credit account with us, you order will remain on hold until we receive proof of payment, after which the order will be released for delivery.

      Can I make an order online?

      Yes, but at the moment this facility is only available to customers based in the UK.

      To make an order you need to select Online Shop above to navigate to our online store and follow the prompts on screen. Here you will find a list of our core range of products, if you’re looking for a product and unable to find it, please don’t hesitate to call us on 0115 978 5494.

      You will be able to add things to your online cart throughout the shopping process, once you’re happy with your order simply proceed to check out and follow the prompts on screen. You will be asked to create a log in, if you haven’t already, which you can use again for future orders. We will ask you for a range of basic information whilst creating your log in and ask that you fill out as much of this as possible. A member of our customer service team will then move your order from our online to internal systems and contact you to bridge any gaps should there be any.

      If you’re based outside the UK you can’t order online with us at the current time. Please contact us direct via export@murphyandson.co.uk or +44 (0) 1462 457 186.

      Can I make an order in my own currency?

      We can provide you with a quote in GBP or EUR.

      We accept payments via BACS (£, $ or €), credit card (£ only) or we can provide bank details via proforma/invoice.

      Can I cancel an order?

      Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978 5494.

      In the instance of a cancellation we may ask to make a record of the reason behind this.

      If you have placed your order with our export department we recommend speaking to the export team directly about any cancellation or change to your order, as dispatch and delivery details vary considerably from order to order. Call them on +44 (0) 1462 457 186.

    • Technical Services
      Will I receive the same level of technical support if purchasing from outside the UK?

      Yes, our dedicated team of brewers and scientists are here to help you work through any technical glitch or product query; whether you’re be based in the UK or outside and whether you purchase with us direct or through a distributor. We may not be able to visit your brewery in person if you’re based at a location very far from us, but we’re always at the end of the phone and available via email.

      Call us on +44 (0) 1462 457 186 and ask for the technical team or email techsupport@murphyandson.co.uk 

      You can also find out more about our laboratory services here and technical team here.

      What laboratory services do you provide?

      We offer a range of microbiological and chemical analysis, which you can purchase as a single analysis or as part of an annual package.

      For more information and to download a price list, please check here.

      The product I've purchased isn't working as prescribed, who do I contact?

      Our technical team are always on hand to assist you with any questions you may have.

      You can call +44 (0) 115 978 5494 and select technical.

      Email techsupport@murphyandson.co.uk

      Or speak to your Account Manager (contact us on customerservice@murphyandson.co.uk if you’re unsure who your Account Manager is).

      We also have a broad range of resources available for you online.

      I need some technical advice on a product I've purchased, who do I contact?

      Our technical team are always on hand to assist you with any questions you may have.

      You can call +44 (0) 115 978 5494 and select technical.

      Email techsupport@murphyandson.co.uk

      Speak to your Account Manager or contact customerservice@murphyandson.co.uk if you’re unsure who your account manager is

      Plus, we also have a broad range of resources available for you online.

      I have a technical question, who should I contact?

      You can always get in touch with our technical team on email, the address you want is techsupport@murphyandson.co.uk 

      You are also welcome to lean on the knowledge of your Account Manager (Technical Sales Representative). Plus you can give us a call on +44 (0) 115 978 5494, and depending on your query select to speak to our laboratory or technical team.

      For those of you based outside the UK, we have two trained brewers on hand to answer your technical questions. The quickest route to get in touch with them is to email export@murphyandson.co.uk 

      How do I find out the storage conditions required for a product?

      This is included on the Technical Datasheet which can be found here.

      Do you offer laboratory services for other drinks and food industries, outside of brewing?

      Yes, we can offer support to the cider and wine industries and are currently expanding these services.

      Furthermore, if you’re working in another industry but feel one of our services would suit your needs, then please don’t hesitate to get in touch, we’re always keen to speak to new customers and expand the application of our services. Email us on laboratory@murphyandson.co.uk

      Do you offer an optimisation service?

      Yes. For more information or to book an optimisation simply contact our laboratory on laboratory@murphyandson.co.uk.

      The service takes 7-10 days from the receipt of your sample, we will provide you with a sample form and further information before sending us a sample.

      Do you have a distributor in my area?

      We have a growing network of distributors which you can find here.

      If you’re struggling to figure out who your based placed distributor is or can’t find one in your area, then please get in touch via export@murphyandson.co.uk and we can support you directly or advise on the best distributor to contact.

      Whether you order with us direct or through a distributor, you’re still welcome to lean on the knowledge of our expert technical team and use our lab to ensure consistency across your process.

  • Ordering & Payment
    • Ordering
      Is there a minimum spend for ordering with you?

      No, you can make an order with us big or small.

      How will I receive confirmation of my order?

      Once we’ve successfully added your order to our system, a confirmation email is generated by a member of our customer service team and sent to the email address for your account.

      If you’ve made your order online you will receive an automatic confirmation once this initial online order has been placed and then a second confirmation email from a member of our customer service team to confirm we’ve received this and updated our internal systems.

      How do I place an order with you?

      You can make an order in several different ways:

      You can call us on 0115 978 5494 and speak to our customer service team who can add an order to our system over the phone.

      You can email us on sales@murphyandson.co.uk with a clear list of the product you’d like to order, we can then add these to the system and get back to you to confirm.

      You can order online with our spindle self-serve by setting up an account.

      Simply click on ‘Online Shop‘ to browse items and click ‘Login to view pricing’ to take you to our new e-commerce website – Spindle.

      If you have a spindle account set up with us you can login in here. You can click to register for an account however please note we will need to have your SAGE 200 account number to hand so we can transfer you over to the new system.

      If you have not logged on with this page before, please fill out a new customer account form and we will be back in touch with your new account spindle login. Alternatively, please contact sales@murphyandson.co.uk.

      Once you have a account set up, you can log in here and select ‘Place order’ to browse items and place your order.

      How can I check the status of my order?

      You will receive an email confirmation when your order has successfully be placed on our system.

      If your order is on hold or in transit and you want more information, you are always welcome to email customerservice@murphyandson.co.uk with your questions. If you’re based outside the UK then please direct any queries to export@murphyandson.co.uk and a member of our team will be in touch.

      Do your prices include VAT?

      If you call or email us for a quote, then your quote and later receipt of payment will clearly state a price with VAT and you will then find VAT separate to this alongside.

      If you’re looking at our prices online, then for the majority, prices do include VAT. Once you’ve placed an order you’ll reception a confirmation which clearly states pricing with and without VAT.

      If based overseas then you will always be quoted without VAT. (If the European consignee is not VAT registered, we would charge VAT at the current going rate.)

      Can I make on order over the phone?

      Yes, you’re more than welcome to do so.

      Simply call 0115 978 5494, select sales and speak to one of our customer service team, who can create an order for you. You will also receive confirmation of your order via email once added to our system.

      Can I make an order online?

      Yes, but at the moment this facility is only available to customers based in the UK.

      To make an order you need to select Online Shop above to navigate to our online store and follow the prompts on screen. Here you will find a list of our core range of products, if you’re looking for a product and unable to find it, please don’t hesitate to call us on 0115 978 5494.

      You will be able to add things to your online cart throughout the shopping process, once you’re happy with your order simply proceed to check out and follow the prompts on screen. You will be asked to create a log in, if you haven’t already, which you can use again for future orders. We will ask you for a range of basic information whilst creating your log in and ask that you fill out as much of this as possible. A member of our customer service team will then move your order from our online to internal systems and contact you to bridge any gaps should there be any.

      If you’re based outside the UK you can’t order online with us at the current time. Please contact us direct via export@murphyandson.co.uk or +44 (0) 1462 457 186.

      Can I cancel an order?

      Yes, you can cancel your order up to 48 hours before dispatch (when your order leaves our site), to be sure of your dispatch date you should speak to our customer service team on +44 (0) 115 978 5494.

      In the instance of a cancellation we may ask to make a record of the reason behind this.

      If you have placed your order with our export department we recommend speaking to the export team directly about any cancellation or change to your order, as dispatch and delivery details vary considerably from order to order. Call them on +44 (0) 1462 457 186.

      Can I amend an existing order?

      You are always welcome to request for adjustments to be made to your order, however, we cannot guarantee that we’ll always be able to accommodate your request. If you need to make an amendment, we recommend getting in touch as soon as possible and less than 24 hours after you made the initial order where possible. Our ability to make amendments will also be influenced by our stock levels and your delivery location.

      To request for an amendment to be made, give us a call on 0115 978 5494 or email us via customerservice@murphyandson.co.uk

    • Payment
      Which payment methods do you accept?

      For those based in the UK we accept the majority of card payments including Visa, Visa Debit, Mastercard, Mastercard Debit and Maestro, however we do not accept American Express.

      You can also pay for your order via pro forma/BACS, if you choose this process your order will remain on hold until we have proof of payment.

      Finally, after a successful application made to our credit control time, you can also pay via an agreed 30 day credit limit.

      If you’re based outside the UK then you can pay in Euros, US Dollars or Sterling (GBP) via pro forma/BACS. If you wish to a credit or debit card, then we only accept payments in GBP. We don’t offer an option for online payment for those outside the UK, so are unable to accept PayPal.

      I would like to obtain a copy of my receipt, who should I contact?

      The best team to speak to is our accounts team, and you can contact them to request this via creditcontrol@murphyandson.co.uk 

      Do your prices include VAT?

      If you call or email us for a quote, then your quote and later receipt of payment will clearly state a price with VAT and you will then find VAT separate to this alongside.

      If you’re looking at our prices online, then for the majority, prices do include VAT. Once you’ve placed an order you’ll reception a confirmation which clearly states pricing with and without VAT.

      If based overseas then you will always be quoted without VAT. (If the European consignee is not VAT registered, we would charge VAT at the current going rate.)

      Do you offer a facility to pay via credit?

      Yes, you can apply for a 30 day credit account.

      To do so, your account with us must have been active for at least three months, after which you can contact us for an application form. After receipt of your completed form it will take up to 10 days for us to assess your application and get back to you with outcome of your application.

      Can I pay via pro forma/invoice?

      Yes, we’re a B2B company so are happy to accommodate a pro forma/invoice payment method. However, if you don’t have a 30-day credit account with us, you order will remain on hold until we receive proof of payment, after which the order will be released for delivery.

  • Technical Support
    • Laboratory Services
      Where do I find the dosage rate for a product?

      All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here.

      Some of our products do also require an optimisation to glean the precise dosage rate you require, information on this can be found in the Technical Datasheet where relevant. We can also advise you on how to conduct a optimisation or provide this as a service for you in our laboratory should you wish, simply email techsupport@murphyandson.co.uk for more information. An optimisation in our lab takes 7-10 days from our receipt of your sample. For more information please check our laboratory services web page.

      What laboratory services do you provide?

      We offer a range of microbiological and chemical analysis, which you can purchase as a single analysis or as part of an annual package.

      For more information and to download a price list, please check here.

      I've set up a quality management package with you but want to make a change to it, can I do so?

      It is possible for us to make changes to your package, however depending on what these changes are, additional charges may be incurred. To discuss this with us email laboratory@murphyandson.co.uk

      I've missed my deadline and need my test results urgently, do you offer a faster service?

      Yes, we offer a quick turnaround on many of our services, however this will incur an additional charge.

      For more information please contact the laboratory on +44 (0) 115 978 5494 or laboratory@murphyandson.co.uk

      The availability of our fast track service can be affected by the level of demand on the lab at the time of your enquiry.

      I'm not sure exactly what tests I require, can I talk to someone?

      Yes, we pride ourselves on our technical knowledge and experience and will gladly discuss your requirements. Simply call us on +44 (0) 115 978 5494 and select the option ‘Technical Support’ or email us on laboratory@murphyandson.co.uk.

      We also offer a range of annual packages, which you may find useful as a starting point when gauging the number and kind of analysis you require. Click here for more info.

      I'm a home brewer but would like to use your laboratory services, is this possible?

      Yes, we can provide analysis to commercial brewers and home brewers alike.

      However, if you’re a home brewer we currently ask that you purchase our lab services via our partner BrewUK, rather than direct.

      I would like to increase the number of analysis per year, is this possible?

      You are welcome to book in as many water analysis as you see fit. In fact, we recommend organising more than one a year, to help allow for any issues as a result dual water supply.

      For our laboratory price list please check here.

      How will I receive the results from an analysis done by your lab?

      Once we’ve received your sample, our standard turnaround time is a maximum of 10 working days, exceptions are ATNC and pesticides which can take 2-3 weeks.

      We will send you your results via email. If you would rather we contact you via another means outside email, please let us know at the time of booking your analysis.

      Do you offer laboratory services for other drinks and food industries, outside of brewing?

      Yes, we can offer support to the cider and wine industries and are currently expanding these services.

      Furthermore, if you’re working in another industry but feel one of our services would suit your needs, then please don’t hesitate to get in touch, we’re always keen to speak to new customers and expand the application of our services. Email us on laboratory@murphyandson.co.uk

    • Optimisation
      Where do I find the dosage rate for a product?

      All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here.

      Some of our products do also require an optimisation to glean the precise dosage rate you require, information on this can be found in the Technical Datasheet where relevant. We can also advise you on how to conduct a optimisation or provide this as a service for you in our laboratory should you wish, simply email techsupport@murphyandson.co.uk for more information. An optimisation in our lab takes 7-10 days from our receipt of your sample. For more information please check our laboratory services web page.

      How often should I do an optimisation?

      That’s a good question! Just monitor your beer at all stages in production and if you notice any changes then an optimisation check is one of the tools you should use. A good way to monitor your process is to make regular pH checks throughout.

      How do I check if a product requires an optimisation test before I use it?

      To be sure if an optimisation is required email techsupport@murphyandson.co.uk or check the product datasheet. Usual practice is to follow the dosing instruction on the Technical Datasheet and then adjust to hit the sweet spot. If necessary we can carry out an optimisation for you, but this will take between 7-10 days from receipt of your sample. Check out our laboratory services here or learn more about our technical support here.

      Do you offer an optimisation service?

      Yes. For more information or to book an optimisation simply contact our laboratory on laboratory@murphyandson.co.uk.

      The service takes 7-10 days from the receipt of your sample, we will provide you with a sample form and further information before sending us a sample.

      Can I purchase an optimisation kit from you?

      Yes, this is one of the many laboratory consumables we sell and can be found here

    • Sending a Sample
      Where do I send a sample to?

      It’s important you contact us first to book in your analysis, to do so email laboratory@murphyandson.co.uk 

      Then, the address to send any correctly labelled samples to is: The Laboratory, Murphy & Son Ltd, Alpine Street, Nottingham NG6 0HQ 

      What size sample is required?

      It very much depends on the analysis you’ve booked in, which could require anything from a 50ml sample of water to a 500ml sample of beer or a 2l sample of wort. The best thing to do is to email us on laboratory@murphyandson.co.uk and we can advise you on a case by case basis.

      How will I receive the results from an analysis done by your lab?

      Once we’ve received your sample, our standard turnaround time is a maximum of 10 working days, exceptions are ATNC and pesticides which can take 2-3 weeks.

      We will send you your results via email. If you would rather we contact you via another means outside email, please let us know at the time of booking your analysis.

      How do I send a sample?

      Your need to book in your analysis first. You must also ensure you include a filled out Sample Submission Form with your samples.

      To book, email laboratory@murphyandson.co.uk.

      Do you offer an optimisation service?

      Yes. For more information or to book an optimisation simply contact our laboratory on laboratory@murphyandson.co.uk.

      The service takes 7-10 days from the receipt of your sample, we will provide you with a sample form and further information before sending us a sample.

    • Technical Queries
      Will I receive the same level of technical support if purchasing from outside the UK?

      Yes, our dedicated team of brewers and scientists are here to help you work through any technical glitch or product query; whether you’re be based in the UK or outside and whether you purchase with us direct or through a distributor. We may not be able to visit your brewery in person if you’re based at a location very far from us, but we’re always at the end of the phone and available via email.

      Call us on +44 (0) 1462 457 186 and ask for the technical team or email techsupport@murphyandson.co.uk 

      You can also find out more about our laboratory services here and technical team here.

      Who is my Account Manager?

      Each of our customers is assigned an Account Manager, dependent upon their geographical location, they will be your first port of call for technical queries and product recommendations. If you’re unsure who your Account Manager is, please do give us a call on +44(0) 115 978 5494 and we can confirm this.

      However, as a general rule for those based in the UK, if you’re based The South then Derek Orford will be your Account Manager, similarly if based in The Midlands or much of Wales then ask for Stephanie Brindley and for those in The North and Scotland you want Nick Brading. If you’re starting out or run a fairly small business, Frances Maud may well manage your account, she works with small businesses in particular, across the UK from our base in Nottingham.

      We have a dedicated team supporting our accounts working internationally and recommend you call them specifically on +44 (0) 1462 457 186 if you’re unsure who is your Account Manager and you’re not based in the UK.

      Where do I find the dosage rate for a product?

      All our products have their own specific Technical Datasheets which list this information, as do many of the products we distribute. You can find them on our website here.

      Some of our products do also require an optimisation to glean the precise dosage rate you require, information on this can be found in the Technical Datasheet where relevant. We can also advise you on how to conduct a optimisation or provide this as a service for you in our laboratory should you wish, simply email techsupport@murphyandson.co.uk for more information. An optimisation in our lab takes 7-10 days from our receipt of your sample. For more information please check our laboratory services web page.

      The product I've purchased isn't working as prescribed, who do I contact?

      Our technical team are always on hand to assist you with any questions you may have.

      You can call +44 (0) 115 978 5494 and select technical.

      Email techsupport@murphyandson.co.uk

      Or speak to your Account Manager (contact us on customerservice@murphyandson.co.uk if you’re unsure who your Account Manager is).

      We also have a broad range of resources available for you online.

      I need some technical advice on a product I've purchased, who do I contact?

      Our technical team are always on hand to assist you with any questions you may have.

      You can call +44 (0) 115 978 5494 and select technical.

      Email techsupport@murphyandson.co.uk

      Speak to your Account Manager or contact customerservice@murphyandson.co.uk if you’re unsure who your account manager is

      Plus, we also have a broad range of resources available for you online.

      I keep having to change the dosage rate of a product to achieve the same result, why might that be?

      Brewing ingredients are all natural; water, malt, hops and yeast, and there are many things that can affect their inherent variability. One of the main reasons is a change of malt supply, perhaps as a result of the change of crop season. Another reason may be a change in water supply, many water companies run a dual supply system, so getting to know this is paramount. For this reason we recommend a you organise water analysis more frequently than once a year and that you do optimisations regularly for all your recipes. We can support you in this, check out our laboratory services or email laboratory@murphyandson.co.uk.

      I have a technical question, who should I contact?

      You can always get in touch with our technical team on email, the address you want is techsupport@murphyandson.co.uk 

      You are also welcome to lean on the knowledge of your Account Manager (Technical Sales Representative). Plus you can give us a call on +44 (0) 115 978 5494, and depending on your query select to speak to our laboratory or technical team.

      For those of you based outside the UK, we have two trained brewers on hand to answer your technical questions. The quickest route to get in touch with them is to email export@murphyandson.co.uk 

      How do I find out the storage conditions required for a product?

      This is included on the Technical Datasheet which can be found here.

      How do I check the shelf life of a product?

      If you’re uncertain of the shelf life of a product you’ve purchased from us, then send us an email to customerservice@murphyandson.co.uk and we’ll look into this for you.

      However, if your query is about the shelf life of your own product, then we can also give you an assessment, however this is only based on the levels of protein and polyphenol in your beer. There are lots of other things to consider, including oxygen dissolved into the beer at all stages of production. We sell products that can help you extend the shelf life of your products. For more info email techsupport@murphyandson.co.uk.